Privacy Policy

1. Who We Are

Sofa Modular ("we", "our", "us") is the data controller for personal data collected through our website. We are registered in England and Wales under Company Registration Number 14287878. Our address is Unit 10b Bankfield Mills, Huddersfield Road, Mirfield, WF14 9DQ.

2. What Data We Collect

We collect the following personal data when you use our website or make a purchase:

• Name, email address, phone number
• Delivery and billing address
• Order history and payment information (processed securely by Stripe — we do not store card details)
• Browsing behaviour on our website (via cookies)
• Communications you send to us

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Send order confirmation and delivery update emails
• Respond to your enquiries and provide customer support
• Improve our website and products
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases: contract performance (to fulfil your orders), legitimate interests (to improve our services), legal obligation (to comply with applicable laws), and consent (for marketing communications).

5. Data Sharing

We share your data with trusted third parties only where necessary: payment processors (Stripe), delivery partners, and analytics providers. We do not sell your personal data. All third parties are required to handle your data securely and in accordance with GDPR.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is retained for 7 years for tax and legal compliance purposes.

7. Your Rights

Under UK GDPR, you have the right to: access your data, correct inaccurate data, request deletion ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise any of these rights, contact us at [email protected].

8. Cookies

We use cookies to improve your experience. See our Cookie Policy for full details.

9. Contact

For privacy-related enquiries, contact us at [email protected]. You also have the right to lodge a complaint with the ICO at ico.org.uk.